Arkive / Business Division
Smarter operations.Stronger business.
The business operations and outsourcing arm of Arkive.
Dependable people. Stronger operations.
Arkive Business provides scalable outsourcing and operational support designed to help companies work more efficiently and grow with confidence. Our services include customer support, administrative services, data processing, virtual assistance, sales support, and back-office operations.
By functioning as an extension of our clients’ teams, we provide dependable people, structured processes, and flexible operational capacity—allowing businesses to reduce overhead, improve productivity, and stay focused on their core priorities.
Support that works with you.
People, processes, and operations. Working together.
Customer ExperienceProfessional customer support across phone, email, chat, and online stores.- 01.1
Customer Service & Support
Dedicated customer support teams that represent the client’s brand professionally across phone, email, chat, and other communication channels. Services can cover general inquiries, account assistance, order support, complaints, and customer care.
- 01.2
Email & Inbox Management
Structured management of business inboxes, including message organization, inquiry routing, follow-ups, response coordination, and escalation based on client-defined procedures.
- 01.3
Chat Support
Real-time customer support through chat channels, assisting with inquiries, service information, project coordination, and general client concerns with prompt and professional communication.
- 01.4
Order Processing & E-Commerce Support
Back-office and customer support for online businesses, including order processing, order-status inquiries, returns and exchanges, product information, customer communication, and e-commerce administration.
- 01.1
Administrative SupportOrganized day-to-day support for people, information, and business workflows.- 02.1
Virtual Assistant Services
Dedicated remote professionals who support executives, managers, entrepreneurs, and business teams with day-to-day administrative and operational responsibilities, allowing internal teams to focus on higher-value activities.
- 02.2
Data Entry & Data Management
Accurate processing, organization, validation, and maintenance of business information across spreadsheets, databases, CRM platforms, and internal management systems.
- 02.3
Document Processing & Management
Preparation, organization, formatting, indexing, and maintenance of business documents and digital records. Teams can follow client-specific naming conventions, approval workflows, and document-control procedures.
- 02.4
Appointment Setting & Scheduling
Management of appointments, calendars, consultations, service bookings, confirmations, reminders, and schedule coordination for sales teams, professional services firms, and customer-facing businesses.
- 02.1
Sales & Growth SupportResearch, scheduling, and CRM support that keeps sales activity moving.- 03.1
Sales Support & Lead Generation
Support for sales organizations through prospect research, lead qualification, database development, outreach assistance, appointment setting, CRM updates, and sales pipeline administration.
- 03.2
Appointment Setting
Scheduling qualified appointments between prospective clients and your team through targeted outreach, follow-ups, and calendar coordination to create valuable sales opportunities.
- 03.3
CRM Management
Maintenance and administration of customer relationship management platforms, including contact records, lead statuses, activity tracking, follow-up schedules, pipeline updates, and database organization.
- 03.4
Research & Reporting Support
Online research, information gathering, competitor research, database development, report preparation, and recurring operational reporting to support management and business development activities.
- 03.1
Finance & Business OperationsAdministrative support for financial records, billing, and operational reporting.- 04.1
Accounting & Bookkeeping Support
Administrative support for routine financial processes such as transaction recording, invoice preparation, expense tracking, accounts payable and receivable administration, reconciliations, and financial record organization, subject to the client’s accounting controls and professional oversight.
- 04.2
Billing & Invoicing Support
Preparation and tracking of invoices, payment records, outstanding balances, billing documentation, and client follow-ups according to established company procedures.
- 04.3
Reporting & Operational Back Office
Administrative and operational support including data management, reporting, documentation, record keeping, process coordination, and other back-office tasks that keep day-to-day business operations organized and efficient.
- 04.1
Dedicated TeamsFlexible teams built around your processes, systems, and operational needs.- 05.1
Dedicated Offshore Teams
Custom-built teams operating as an extension of the client’s organization. Arkive Business can support recruitment, onboarding, workspace, technology, supervision, HR administration, and ongoing operational management while the client maintains control over workflows and performance expectations.
- 05.2
Industry-Specific Back-Office Teams
Dedicated teams trained around a client’s specific industry, processes, software, terminology, and operating procedures. This can be particularly effective for architecture and construction, real estate, property management, hospitality, e-commerce, professional services, and other process-driven businesses.
- 05.3
Recruitment Process Support
Support for high-volume or ongoing recruitment through candidate sourcing, résumé screening, interview scheduling, applicant tracking, candidate communication, and recruitment administration.
- 05.4
Human Resources Administration Support
Administrative assistance for recruitment coordination, applicant tracking, onboarding documentation, employee records, scheduling, attendance reporting, and other HR support functions under the client’s policies and supervision.
- 05.1